When handling a social media report, what is an inappropriate response?

Making a dismissive comment to the crew member is inappropriate because it undermines the value of their concern and may escalate tensions. An effective response to a social media report should involve active listening, which helps to understand the issue at hand. Taking notes for future reference is also constructive as it allows for tracking concerns and addressing them more effectively in subsequent interactions. Providing reassurance and support demonstrates empathy and fosters a positive relationship with the crew member, which is essential in maintaining morale and trust. Therefore, being dismissive dismantles the foundation of proper communication and resolution in social media handling.