What should you do if you see a crew member texting on their phone while working?

When observing a crew member texting while working, it is important to address the behavior properly to maintain a professional work environment. Asking them nicely to stop acknowledges that they may not realize the extent to which their actions could affect their performance and the team's productivity. This approach fosters a sense of camaraderie and respect, allowing for a constructive conversation about workplace expectations and responsibilities.

Additionally, by imposing consequences for repeated behavior, you are reinforcing the importance of adhering to company policies and ensuring that all team members understand the need for focus during work hours. This method encourages accountability and reinforces positive work habits without creating a hostile environment. Addressing the issue directly in a supportive manner encourages better practices and upholds the standards expected at McDonald's.