What should be done at the second window in the Drive-Thru process?

At the second window in the Drive-Thru process, the primary function is to tell the customer their complete order. This is crucial for ensuring that the customer knows exactly what they are receiving, allowing them to confirm that everything is correct before completing the transaction. This step also helps in preventing misunderstandings or mistakes, enhancing customer satisfaction and service efficiency.

Providing a clear order recap not only reassures the customer but also gives them the chance to address any discrepancies before finalizing payment. This practice is a key component of quality customer service within the Drive-Thru experience, fostering a positive atmosphere and minimizing errors that could lead to customer dissatisfaction.

The other options, while they may address customer interaction or promotional efforts, do not directly pertain to the functional and operational purpose of the second window during the Drive-Thru process.