What should a customer be asked when they mention they have placed a Mobile App order at the Drive-Thru?

When a customer mentions that they have placed a Mobile App order at the Drive-Thru, asking for the code is essential because it helps to quickly identify and retrieve the customer's order. The code is typically unique to the mobile order and allows the staff to link the customer to their pre-placed order efficiently. This step is crucial to ensure that the customer's order is accurately processed and fulfilled without delays.

In contrast, asking about drinks, coupons, or taking their order does not address the immediate need of confirming the mobile order. These options could lead to confusion or prolong the waiting time, as the staff would need to first clarify that the customer already has a predetermined order awaiting pickup. Thus, confirming the code is the most appropriate and efficient approach in this scenario.