What procedure should follow after reporting a social media issue to management?

Documenting and tracking the social media issue after reporting it to management is crucial for several reasons. Firstly, it creates a record of what occurred, which can be important for accountability and reference in case of future incidents. By having documentation, management can analyze patterns or ongoing issues, leading to more informed decision-making on how to address similar problems in the future.

Furthermore, tracking the issue ensures that it is being handled effectively and allows for follow-up actions to be monitored. This can involve checking if the management is taking necessary actions or if there are changes in policies that need to be communicated to the crew.

In contrast, leaving the matter entirely for management to handle can lead to miscommunication and a lack of clarity about expectations. Stopping all social media use among crew members might not address the root of the problem and could hamper normal operations. Discussing the issue with other crew members could risk the spread of misinformation or escalate the situation instead of fostering a constructive environment. Therefore, proper documentation and tracking are essential steps to ensure effective resolution and follow-up.