What is the appropriate action if a customer finds a bone in a Chicken McNugget?

If a customer finds a bone in a Chicken McNugget, the appropriate action is to apologize and offer a replacement, then report the incident. This response acknowledges the customer's concern and takes their complaint seriously. By apologizing, you show empathy and understanding of their experience, which is essential for good customer service. Offering a replacement not only helps to rectify the situation but also demonstrates a commitment to quality and customer satisfaction.

Additionally, reporting the incident is crucial for quality control and food safety. It allows the management to investigate and address any potential issues in food preparation, ensuring that such occurrences are minimized in the future. This action not only helps maintain the trust of the customer but also safeguards the overall standards of the restaurant.