What is an essential communication step for a Drive-Thru presenter?

Providing accurate wait times is a crucial communication step for a Drive-Thru presenter as it enhances the overall customer experience. When customers are informed about how long their order may take, they can manage their expectations and feel more in control of their visit. Clear communication regarding wait times helps build trust and transparency between the customer and the restaurant, reducing frustration and anxiety during busy periods.

Offering complimentary items might enhance the customer experience, but it isn't a standard communication step necessary for managing the Drive-Thru process. Asking if the customer wants a receipt is relevant, but it focuses more on transaction completion than on managing wait time expectations. Encouraging guests to come inside may not be applicable when the context is about providing service in the Drive-Thru, where the primary goal is to serve customers efficiently without compelling them to leave their cars.