If an employee is taking orders incorrectly at the front counter, what should you do?

Waiting until the customer leaves and then correcting the employee is often considered the best approach in situations like this because it balances the need for immediate customer service with the importance of maintaining a supportive working environment. By not correcting the employee in front of the customer, you minimize potential embarrassment for the employee while ensuring that the customer experience remains smooth and positive.

This method allows for a private conversation where you can provide constructive feedback without the pressure of an audience. It also fosters a culture of learning and professionalism, where employees feel safe to make mistakes and improve their performance without the fear of public criticism. This approach can boost morale and encourage staff to communicate openly, which is essential in a team-oriented environment like a fast-food restaurant.

In contrast, correcting the employee immediately in front of the customer could lead to a negative experience for both the staff member and the customer, which is generally not ideal.