If a crew member expresses concern over bad social media comments, who should you inform?

Informing the General Manager is the most appropriate action in this scenario because they are typically responsible for overseeing the operations of the restaurant, including managing staff concerns and addressing the overall atmosphere of the workplace. The General Manager has the authority to implement solutions or escalate the issue if necessary, ensuring that the concern regarding bad social media comments is addressed adequately.

A crew member’s concern about negative comments can affect team morale and customer perception, so bringing it to the attention of the General Manager allows for a coordinated response to mitigate any potential impact on the restaurant’s reputation and to provide support to the crew member.

While other options, such as reaching out to the team leader or HR department, may seem relevant, the General Manager is in the best position to take immediate action and bring about the necessary changes or communications needed to address the situation effectively.